Hand Painted Ceramic Mugs - Artisan Coffee Cups

Siwiyah Marketplace Shipping and Return Policy

At Siwiyah Marketplace, we aim to provide a seamless shopping experience. Please review our policies on shipping, returns, and refunds below:

Subscription Refunds

• The request is made within 5 days of the charge.
• No order credits have been used to fulfil orders.

Order Credits

• Non-Refundable Credits: Credits received through promotions cannot be refunded or transferred.
• Refundable Top-ups: Top-ups of order credits may be refunded on a case-by-case basis, considering only the unused amounts. Refunds will be issued back to the original payment method.

Shipped Orders

• No need to return items to our warehouse due to high shipping costs.
• Refunds for returns are issued within 30 days of delivery upon proof of refund.

• Refunds are provided if you can show proof of the issue within 30 days of the order’s delivery.
• Sample orders are not eligible for refunds.

• Damaged or defective products will be replaced upon receiving high-quality images or videos of the issue.
• Orders in transit for more than 5 days beyond the estimated delivery window will be replaced.
• Processing Time: The time to process an order (from placement to shipment) varies and is separate from shipping time.

Lost or Stolen Packages

• Receive a full refund if you have already refunded your customer.
• Have a replacement order shipped out at no extra charge.

We hope this clarifies our shipping and return policies. If you have any questions or need further assistance, please feel free to contact us.